Returns & Refunds
Eyewall accepts the return of unworn and unused items in their original condition (including packaging and certification/valuation documents) for a refund within 14 days of delivery for a full refund, subject to the terms set out below.
Online purchases can only be returned for a refund via post to Eyewall. Online purchases are not eligible for exchange.
The cost of return post must be paid by the customer (unless the item is faulty). You remain liable for postage and return parcels until they are received by Eyewall.
No returns or exchanges are available for custom pieces or special orders. Eyewall will not accept returns or exchanges for pieces that have been altered in any way by a third party. Any Eyewall purchases made through one of our stockists must be returned to the original point of purchase and is subject to the returns policy of that stockist.
To initiate a return, please email firstname.lastname@example.org within 14 days of receiving your order with your order reference number and reason for requesting a return.
Returns must be sent via registered post to:
Eye Wall Pty Ltd
583 Stirling Hwy
Cottesloe, WA 6011
Please allow 7 days for processing your refund once your item has been received by Eyewall. Eyewall reserves the right to deny a return if it does not meet our returns policy.
Please direct any questions or concerns regarding our Return Policy to email@example.com.
All goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
The goods will not be of acceptable quality if such goods: are not fit for all the purposes for which goods of that kind are commonly supplied; are not acceptable in appearance and finish; have defects; are unsafe; or are not durable.
If you receive an item that is not of acceptable quality, please contact our Customer Service team at firstname.lastname@example.org to arrange return via post for assessment. If the item is deemed to be not of acceptable quality, a repair or replacement will be issued. A refund will be issued if the item cannot be repaired or replaced.
Eyewall will cover the cost of return postage for items that are not of acceptable quality.
It is important that you consider and follow the recommended care instructions for your precious Eyewall pieces.
This clause excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration. In such situations, the item will not be considered for replacement or refund and you will be responsible for any costs.
To the fullest extent permitted by law, Eyewall reserves the right to judge whether or not an item has been subject to ordinary wear and tear, misuse, abuse, alteration, substitution, improper repair or warranty service performed by someone other than Eyewall (or its authorised repairers), theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.
For full terms and conditions please view our terms and conditions.